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Frequently asked questions
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!
Our customers' satisfaction is our number one priority.
We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.
Please note that customers will be responsible for shipping costs.
Any returns must be in the original packaging with proof of purchase.
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Standard delivery usually takes around 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.
If your order hasn't arrived after two weeks, please contact us and we will look into the details.
Helpful information
Each piece is made to order and bespoke, so we recommend selecting carefully. Please note that color variations can occur, as the tone of blue may shift with each firing, and screen displays can alter how the piece appears. We offer a full refund for unused products returned unopened, but customers are responsible for shipping costs. Returns must be in original packaging with proof of purchase.
Standard delivery usually takes 2-3 business days, though delivery times can vary depending on your location. If your order hasn't arrived within two weeks, please contact us, and we’ll look into it. You can also estimate shipping times and costs directly in your cart.